↩️ Return & Refund Policy

1. Our Return Promise

At Daily Needs, your satisfaction matters. If something isn't right with your order, we'll make it right. Because we deal in fresh groceries and everyday essentials, our return window is short — but fair.

You may request a return or refund within 24 hours of delivery for eligible items, or at the doorstep while the rider is present for instant resolution.

2. Items Eligible for Return

You can return or request a refund for items that are:

• Damaged or defective — broken packaging, leaking, dented beyond use, or spoiled on arrival.
• Expired or near-expiry — past, or within a short period of, their printed expiry date.
• Wrong items — a different product, size, or variant than what you ordered.
• Missing items — charged for but not included in your delivery.
• Quality issues — fresh produce (fruits, vegetables, bakery items) that arrives in unacceptable condition.

3. Items Not Eligible for Return

For health, hygiene, and safety reasons, we cannot accept returns of:

• Perishables that were acceptable at delivery but spoiled afterward due to storage.
• Opened or partially used products (unless found defective).
• Items returned without their original packaging where the packaging identifies the product.
• Products damaged through misuse, mishandling, or incorrect storage after delivery.
• Personal care or hygiene products once opened.

4. How to Request a Return

• At the door (fastest): Check your order at delivery. Hand any unacceptable item back to the rider and it will be deducted or refunded on the spot.
• Within 24 hours: Contact us on WhatsApp or by phone with your order number, the item name, and — for damaged or wrong items — a photo of the product.

Our team reviews every request and may arrange a rider pickup for the returned item. Returned items must be unused and, where possible, in their original packaging.

5. Refund Methods & Timelines

Once a return is approved, refunds are issued as follows:

• Wallet credit (instant): The fastest option — the amount is added to your Daily Needs wallet and can be used on your next order.
• EasyPaisa / card refunds: For prepaid orders, refunds to the original payment method are processed within 3–7 working days, depending on your bank or wallet provider.
• Cash on Delivery orders: refunded as wallet credit or via EasyPaisa, whichever you prefer.
• Delivery charges are refundable only when the return is due to our error (wrong, missing, or damaged items).

6. Wrong, Missing or Damaged Items

If your order arrives incomplete or incorrect, there's no need to return anything in most cases — simply report it within 24 hours with your order number and a photo. We'll refund or redeliver the affected items at no extra cost.

For repeated abuse of this policy, Daily Needs reserves the right to limit refunds or suspend accounts.